Privacy Policy

Effective Date: 8/8/2025

Román Ortiz, LLC ("we," "our," or "us") values your privacy and is committed to protecting the personal information of our clients and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Full name, address, phone number, email address, date of birth, passport details, and other travel-related data.
• Payment Information: Billing address, payment method details (processed securely via third-party payment processors).
• Travel Preferences: Destination preferences, accommodation choices, special requirements.
• Information from Children Under 13: We may collect personal data from children under the age of 13 only when necessary for travel arrangements such as passport applications, visas, or airline bookings. This information is collected with parental or guardian consent in compliance with the Children's Online Privacy Protection Act (COPPA).

2. How We Use Your Information

We use your personal information to:

• Provide and manage travel planning and booking services.
• Communicate with you regarding your trips, proposals, and itinerary updates.
• Process payments and send invoices.
• Ensure compliance with legal requirements (including passport and visa applications).
• Send updates, confirmations, and necessary correspondence regarding your travel arrangements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

• Travel suppliers (airlines, hotels, tour operators) as required to fulfill bookings.
• Government agencies when required for passport, visa, or legal compliance.
• Service providers who assist in processing payments, managing our website, or delivering communication services, under strict confidentiality agreements.

4. Data Protection and Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited staff access to personal data.

5. Rights of the User

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your data.
• Request deletion of your data, except where retention is required by law.
• Withdraw consent for data collection where applicable.

For any requests, please contact us at info@romanortizllc.com.

6. Children’s Privacy (COPPA Compliance)

We comply with the Children’s Online Privacy Protection Act.

• We collect personal information from children under 13 only when required to complete travel arrangements.
• This data is collected with explicit consent from a parent or legal guardian.
• We do not use or share this information for marketing purposes.

Parents or guardians can review, request deletion, or refuse further collection of their child’s data by contacting us at info@romanortizllc.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Román Ortiz, LLC

Email: info@romanortizllc.com

Jurisdiction: Texas, United States